INTELLIgence Blog: General Training

Doing a Needs Assessment to Identify Your Audience

Before you start writing training materials for enterprise software, you need to do a needs assessment, which includes:


Determining a Deployment Medium

When you do an audience analysis as part of your needs assessment, keep track of how many users there are in each job role. The job role's numbers help determine what kind of documentation medium...


Leveraging Test Scripts for Training

One of the quickest ways to develop software training materials is to use your test scripts. Don't let a developer or an application consultant tell you that they don't use test scripts: everyone...


Prioritizing and Targeting Training Content

When you’re planning your training curriculum for an Enterprise system, you need to analyze: