Performance Support

All of Intelligo's online documentation and training materials are designed to be used not only for training, but for on-the-job performance support. After the users receive training with these online materials, they know where to find them again on the job, and how to use them to get the answers they need. In addition, our ability to customize Oracle Tutor to support your unique requirements shortens the development cycle, saving you time and money.

We create a performance support site where employees can move around easily with its familiar and easy-to-navigate tree structure. Employees can find the answer they need quickly by clicking the site's links to:

		Online work instructions, with interactive or non-interactive simulations
		Process models
		FAQs
		Quick reference guides
		Glossary
		Important news and information
		Training materials
		Web-based training classes

This site can be deployed so that employees can access it directly from your internal network or from your web site.

Intelligo's performance support services can also mean:

		Help Desk Assistance where we can work alongside your Help Desk personnel to answer and document user questions that are specific to your new software and processes, providing speedy call resolution and effective user support. This can help to support the one-time heavy influx of calls that commonly accompanies the initial go-live days of a new software implementation. It is also a great supplement to Help Desk personnel that have completed Train-the-Help Desk workshops as they build their confidence and capability to become self-sufficient.
		Content Maintenance training of one or more of your employees on how to maintain the training and performance support content we've developed, using the tools that we used to build it. We provide a one-on-one, or small workshop, knowledge transfer experience. We also provide documentation on what we did and how we did it, so you'll have step-by-step instructions to follow. Intelligo can also provide ongoing support, either by phone, dial up access, or onsite visits, to maintain and grow the content that you've invested in. We can offer you a maintenance plan that's customized to the size of your documentation/training/performance support initiative and the complexity of the content. This ensures that you get the support you need, when you need it, at an affordable price.

INTELLIGO, Inc. 2450 S. Downing Street | Denver, CO 80210 | Phone: 303.721.1187