Making End-User Training and Ongoing Performance Support Work for You

You're implementing a new software package. You're debating about whether to train your users, and if so, how much money you should spend. And finally, when the initial training is over, you'll need to figure out whether the expense was worth it.

These problems face every company that implements software. But consider the typical benefits of training:

• Employees' productivity goes up and error rates go down
• Employees have more motivation for tasks whose details and overall purpose are understood, meaning that they work longer and harder at a given task
• Employees feel valued by the investment you make in them, which means they stay in the job longer, reducing turnover

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