A Global Life Sciences Company

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The Customer

This global life sciences company offers a broad array of products and services that support academic and government research institutions as well as pharmaceutical and biotech companies worldwide. The company provides essential life science technologies for disease research, drug discovery and commercial bio-production and its products can be found in nearly every major laboratory in the world. This client has over 4,800 employees who conduct business in more than 70 countries, and support over 15,000 products.

The Challenge

For the first phase of an aggressive world-wide business and technology transformation, the client implemented enterprise financial, distribution, and sales order management software in seven European locations in January 2006.;nbsp;In order to support a "big-bang" go-live approach for all seven locations, training for end-users was a critical task that required the selection of a reliable training partner to design, develop, and deliver a high-quality, no-fail solution in less than six months.;nbsp;Because users were scattered across Europe, developing and delivering a cost-effective training solution that would reduce travel expenses was a high priority.

The Solution: Blended Web-Based and Classroom Training withOngoing Performance Support

Intelligo worked closely with the company's subject matter experts and power users to document business processes, which then became the basis for step-by-step instructions, quick reference cards and web-based training for key topics and targeted user groups. Using our library of automated tools and templates, we were able to quickly create training materials that performed double duty, serving as the basis for classroom and Web-based training and allowing employees to get help from their desktops when they need it by accessing an Intelligo-created online repository for performance support materials.

Needs Assessment Defined Strategy and Project Plan

Intelligo performed a role-based training needs assessment to define training requirements based on software and user roles, along with recommendations for the most cost-effective delivery method, either classroom, Web-based or a combination depending on employees' needs and locations.;nbsp;We also developed and delivered a training plan and timeline to ensure employees were ready and able to take advantage of the new enterprise software functionality at go-live.

Intelligo Tools and Templates Accelerated Development

Once we defined the curriculum, we used our automated tools and templates to create source documents that served as the basis for all training materials. Because we are able to draw on over 15 years of experience training end users, our library of tools and templates allowed us to expedite the development of a customized training solution consisting of step-by-step instructions, quick reference cards, simulations, exercises and quizzes.

This company chose to use a combination of web-based training prerequisite courses with facilitator-led classroom sessions that used both web-based simulations and a live environment to ensure employees understand new functionality and know how to obtain self-help using online performance support materials post go-live.

Train-The-Trainer Leveraged Client's In-House Skill and
Knowledge

Intelligo prepared the company's subject matter experts and power users with Train-the-Trainer sessions that incorporated adult learning
principles, as well as soft skills, associated with facilitating learning sessions and creating a positive and effective learning environment. The hands-on workshops used actual course materials, to teach the instructors how to make the most effective use of their materials to deliver effective and consistent end-user training. This allowed the company to conduct the actual end user training, reducing overall rollout costs.

Intelligo's Value-Add

Intelligo's experience in rapid development and delivery of custom training and ongoing performance support materials allowed the company to meet an aggressive and demanding European rollout schedule as well as reduce training hours through the right combination of classroom and Web-based training.

The online support materials and simulations will also enable the company to proceed with subsequent rollouts in the United States and Asia Pacific regions, providing a solid base of training materials for future rollouts while leaving a strong support network and performance support materials for the users who are using the software in Europe. Our experience working with global rollouts and our ability to travel around the world to help develop and deliver customized training solutions all contributed to meeting the budget and schedule.

INTELLIGO, Inc. 2450 S. Downing Street | Denver, CO 80210 | Phone: 303.721.1187