Hill-Rom Company

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The Customer

Hill-Rom Company provides medical care facilities worldwide with medical equipment, clinical services, and professional programs. Hill-Rom's products include bed, stretcher, transport, communication, headwall, maternal, and infant care systems.

Hill-Rom employs approximately 6000 people worldwide and is an operating company of Hillenbrand Industries. Hill-Rom has manufacturing sites in U.S., France, and Germany and distribution and sales offices in U.S., Canada, France, Germany, United Kingdom, Sweden, Italy, Spain, Netherlands, Austria, and Switzerland.

The Challenge

Hill-Rom integrated multiple manufacturing, sales, planning, and accounting systems into one global system, J.D. Edwards, while supporting multiple languages and geographic locations worldwide and maintaining Food and Drug Administration (FDA) compliance. Project challenges included defining training requirements for all roles in the company, restructuring and redefining Hill-Rom's training program, implementing a new training management system, Saba, and managing the end user documentation and translations to meet FDA standards for document control.

The Solution

To manage the global rollout, Hill-Rom staggered their software implementation across waves. For the initial waves of the project, Hill-Rom did not have a learning management tool. Intelligo designed, developed, and implemented a Training Curriculum database to manage the training requirements and document training attendance to satisfy FDA requirements.

For the final wave of the project that included global Sales Order Management and Europe Manufacturing, Intelligo partnered with Hill-Rom Saba project team to implement Saba (learning management tool), which included defining reporting requirements, developing end user training materials, training key team members, and transitioning team from using the Training Curriculum database to Saba.

Saba assisted the team globally in managing and tracking training requirements and attendance. By implementing Saba, Hill-Rom was able to manage the training from all the locations; training tracking and management no longer had to be centralized in Batesville, IN. With the J.D. Edwards implementation, Hill-Rom moved toward a global training plan and standard and to one training management system.

For documentation control, Intelligo designed and developed a tracking system in order to manage the translations of the end user materials and work instructions to a third-party vendor. Intelligo managed over 600 documents that were translated into as many as six languages.

Intelligo's Value-Add

Intelligo produced quality documentation to communicate project status and provided a leadership role in the training and documentation area. Many of Intelligo's deliverables and processes became a "Standard" at Hill-Rom. Through Intelligo's experience with global software implementations, they were able to provide a leadership role in the restructuring of Hill-Rom's training program and managing the training requirements created by this large-scale implementation, which consisted of training approximately 3000 users in nine locations worldwide.

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