A World Leader in Building Materials

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The Customer

This leading supplier of diversified construction materials in the U.S. and Canada employs more than 15,000 people at more than 1,000 locations across North America. The company produces and sells cement, ready mixed concrete, gypsum wallboard, aggregates, asphalt, and related products and services. These products are used in communities across North America to build homes, apartments, offices, schools, hospitals, banks, museums, roads, highways, and bridges, as well as parks and swimming pools.

The Challenge

The company began implementing various combinations of JD Edwards EnterpriseOne modules across its major divisions in 2004, with a plan to complete the project in 2007. Because each division was on a different schedule implementing different modules of the software, the company needed an enterprise learning solution that would provide consistent, standard training and performance support materials for end users. Additionally, because the company's employees were sparsely scattered across the breadth of the United States and Canada, scheduling classroom training sessions presented a major hurdle.

The Solution

The company chose Intelligo to assess the training needs and to provide a training strategy. As a result, Intelligo teams were assigned to each division to develop training and performance support materials for wide-scale training. Using our library of automated tools and templates, we documented the company's business processes using the JDE Process Modelers, which became the foundation for training and performance support materials. To ensure post go-live support following the initial training, Intelligo used Oracle's User Productivity Kit (UPK) to develop online simulations of each task documented. These simulations were deployed to the company's website and allowed users to review specific tasks using an online tool that prompted them through each step. These simulations were also incorporated into the overall training solution, providing a blend of classroom and online training based on job roles and employee location. Intelligo further helped this company identify the users who needed to be trained and the tasks they needed to be trained on, designed a training curriculum, and guided the company in scheduling the users for class sessions. Intelligo consultants provided additional assistance by setting up training data for use in classes. Intelligo also developed and delivered a Train-The-Trainer session to train the power users to become the actual trainers of the company's end users. In some cases, Intelligo consultants taught classes to supplement limited company resources.

Intelligo's Value-Add

Intelligo helped the company to maximize its internal resources by allowing the core team to focus on implementing the software while Intelligo leveraged our knowledge and experience to accelerate the training solution. We introduced the client to simulated support documentation for the first time, which will save thousands of man-hours that would have otherwise been spent in travel and onsite refresher training. We also worked with the company to ensure that the format and structure of the documentation met Sarbanes-Oxley standards, as well as the high standards demanded by the company.

INTELLIGO, Inc. 2450 S. Downing Street | Denver, CO 80210 | Phone: 303.721.1187