Agip KCO |
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The Customer
Agip KCO, a fully owned subsidiary of Eni S.p.A. of Milan, Italy,
is involved in hydrocarbon exploration in the North
Caspian Sea off the coast of the Republic of Kazakhstan
(ROK). Agip KCO was incorporated solely for the
Caspian Exploration project as the result of a
consortium of oil companies combining forces in
partnership with Eni and the ROK. Agip KCO, as
operator, and as per the joint operating agreement,
hired educationally-certified Kazakh nationals
to work in many different roles in the project.
Agip KCO's corporate head office is in The Hague,
Netherlands, but operational bases are located
in Atyrau and Bautino in Kazakhstan. The engineering
staff is primarily located in London, England.
The Challenge
The COMPASS Project (Contracts,
Materials Management, Procurement, and Accounting
Services System) was started to help the newly emergent
Agip KCO operatorship control and integrate its varied
business processes in the face of rapid growth in
employee headcount as successful exploration in the
north Caspian Sea led towards a decision to develop
world-scale production facilities. The COMPASS Project
introduced both new business processes and systems
into a corporate environment where standardized processes
and systems were required. Agip KCO used J.D. Edwards
as the system to facilitate the implementation of
those new business processes, primarily in Accounting,
Accounts Payable, Inventory control, Purchasing,
and Project Accounting. Agip chose to implement functionality,
and to refine their operation of J.D. Edwards over
time as the evolution of the Venture warranted further investments.
Agip had roughly 800 employees
at the beginning of the project, with more being
hired every day. By the end of Intelligo's involvement
the employee base had more than doubled, nearing
2,000. Training materials and training delivery were
needed for each area of the system, crossing several
departments and sites where the functions would be
used.
Because the business processes
were changing so radically in this new Venture the
users needed to be trained on the business processes
first, so that they could then focus on the use of
J.D. Edwards within the context of the new processes.
Still, Agip's training materials and training delivery
for J.D. Edwards needed to encompass a review of
detailed processes to appreciate the relationship
between the business processes and the computer system
supporting those processes.
Training was to be delivered in
large part by the Kazakh nationals as part of the
Agip agreement with the ROK. However, as new employees
and users, these trainers needed clear and concise
documentation and training materials for their classes.
The Solution
Because the timeframe for development and rollout of training was quite short (3 months), Intelligo began working with the COMPASS core team to create work instructions, process flows, quick reference cards, exercises, quizzes and data sheets in Microsoft Word BEFORE the Conference Room Pilot testing.
To help the core team in the testing,
and because we understood the software's functionality
and have experience in writing test scripts, Intelligo
wrote a number of test scripts for the COMPASS team.
Intelligo also facilitated some Conference Room Pilots
and the Integrated Conference Room Pilots. During
the testing, we facilitated the testing discussions,
documented the changes the team made to the business
processes and to the system, and updated the documentation
and training materials to match their decisions.
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An intranet website that linked to every document
by module name, and then by category within
each module (Transactions, Inquiries, Reports,
and Training Materials). Intelligo used Microsoft
FrontPage (Agip's standard) to create the
linking structure. |
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Work instructions
and Visio process flows for the J.D. Edwards
system, written by the consultants in Microsoft
Visio and Microsoft Word, which were then converted
to HTML for viewing on the website |
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Printed Quick Reference Cards for employees to use after training |
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Document maintenance instructions to help the
Agip training team maintain the documentation
after Intelligo rolled off the project |
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A set of System and Reporting Basics documentation for new users |
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Several Train-the-Trainer class sessions for
the Kazakh Stream Leads to learn how to take
over training duties |
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Intelligo also designed Agip's training curriculum and helped schedule
the students for classes, including:
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Designing
the curriculum and contents for each course |
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Identifying
the sequence for classes in the curriculum |
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Scheduling training environment refreshes to ensure that data was available for each class | ||
Intelligo's Value-Add
Intelligo's experience in delivering custom documentation and training
met Agip's pressing need for documentation resources.
Intelligo further conducted training in difficult
environments, such as at the bases and on the oil
rigs in the Caspian Sea, to deliver the training
to the students when and where they needed it.
To aid in Agip KCO's future training efforts, Intelligo set up a "snapshot" of test data in the Training Environment, which could be copied repeatedly into the Training Environment for use in the classroom. This enabled a small set of training data to be used over and over, by simply copying it from the source snapshot.
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