In the old days, you would create e-learning content (simulations and web pages) in UPK, and publish it to Knowledge Pathways Designer. Then you would add questions and assessments to the content, and publish the combined content to Knowledge Pathways Manager, where it would become visible in the Knowledge Pathways user interface portal, where users could use the content.
In less than a year after Oracle OpenWorld in September 2010, Oracle released User Productivity Kit 11 as promised in July 2011. UPK 11 is the next generation of UPK, building on the previous successes of UPK 3.5 and 3.6.
Why UPK 11, instead of UPK 4? Well, Oracle needed to bring the UPK version numbering more into line with Oracle's other products, like E-Business Suite 12, PeopleSoft 8.9, and Agile 9.3. So they chose UPK 11, instead of UPK 4. (Apocryphally, UPK 11 = UPK 4 plus Knowledge Pathways 7.)
Lawson Learning Accelerator (LA) is an e-learning development and documentation tool from Lawson Software (licensed from datango) that lets you record transactions in your target software application (mainly Lawson Software, but it can be used for any software). It is easy to record system transactions using Automatic Recording in the interactive Try Me mode, which automatically adds descriptive text and hotspots to each “page” (screenshot) that you capture.
Q: Images or files are not displaying properly in my UPK Player.
A: Occasionally the images or documents you've included in your UPK Player may not display properly. This could be due to "over-organizing" your files on the server with a folder structure that is too deep. We are often tempted to build a folder structure on our UPK web server for storing files that, while it makes sense to us, makes it difficult for the Player to function properly.
One of the challenges of providing training support for your organization is keeping track of all of the training resources available to your end users. Often there are multiple places where training materials may be found, and in many different formats. End users often end up frustrated with trying to find the written or on-line resources, and they call your help desk for answers instead.
One of the quickest ways to develop software training materials is to use your test scripts. Don't let a developer or an application consultant tell you that they don't use test scripts: everyone worth their salt does. They're required for Sarbanes-Oxley compliance and for Food and Drug Administration compliance, if your company is subject to either of those regulatory regimes. So most reputable people who build or configure software systems use test scripts. At the very least, they demonstrate that some thought was put into the system's setup and configuration.
When you do an audience analysis as part of your needs assessment, keep track of how many users there are in each job role. The job role's numbers help determine what kind of documentation medium to use.